Refund Policy
At The Altrd Store, we strive to deliver high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
- You may request a return within 7 days of delivery.
- To be eligible for a return:
- The item must be unused, unwashed, and in original condition.
- All original tags and packaging must be intact.
- Items that do not meet these conditions will not be accepted.
2. Non-Returnable Items
The following items are not eligible for return:
- Items purchased on sale or discount
- Customized or made-to-order products
- Items damaged due to improper use or handling by the customer
3. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days.
- The refund will be issued to your original payment method.
4. Exchange Policy
- We offer exchanges only for:
- Size issues
- Defective or damaged products
- Exchange requests must be made within 7 days of delivery.
- Exchanges are subject to product availability.
5. Return Process
To initiate a return or exchange:
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Email us at support@thealtrdstore.com